Terms of sale

Terms and Conditions of Sale These Terms of Sale govern purchases made through the online shop operated by Affinity Health Care Services Ltd. By placing an order through our website, you agree to these terms. Please read them carefully before making a purchase. 1. About Us Our online shop is operated by: Business name: Affinity Health Care Services Ltd Registered address: [Insert registered address] Company registration number: [Insert company number] Email: [Insert email address] Telephone: +44 7563 139084 2. Products and Services We aim to ensure that all products and services displayed on our website are described accurately. Product images are provided for illustration and may differ slightly from the actual product due to packaging updates or display settings. Customers should carefully read product descriptions, specifications, instructions and any applicable warnings before placing an order. 3. Prices and Payments All prices will be displayed on our website before checkout. Applicable taxes and delivery charges will be shown before the customer completes the purchase. We accept the payment methods displayed during checkout. Orders may only be processed once the required payment has been successfully authorised or received. We reserve the right to correct genuine pricing or product listing errors before accepting an order. 4. Placing an Order When placing an order, customers must provide accurate and complete information. After submitting an order, customers will receive an order acknowledgement. An order acknowledgement does not necessarily mean that the order has been accepted. We will confirm acceptance when we communicate that the order has been accepted or dispatched, as applicable. We reserve the right to decline or cancel an order where there is a legitimate reason, including: The product is unavailable. There is an obvious pricing or description error. Payment has not been authorised. We suspect fraudulent activity. We are unable to deliver to the address provided. Where payment has already been taken for an order that we cancel, we will arrange an appropriate refund. 5. Delivery Delivery arrangements, estimated delivery times and applicable charges will be displayed during checkout. We will make reasonable efforts to deliver orders within the stated delivery period. Unless otherwise agreed, goods will be delivered within 30 days. Please refer to our Delivery Policy for further information. 6. Returns and Refunds Customers may have a statutory right to cancel eligible online purchases within 14 days. Our Returns and Refunds Policy explains the cancellation process, return requirements and refund arrangements. Nothing in these Terms of Sale excludes or limits any statutory consumer rights. 7. Healthcare Products and Services Customers must read all relevant product information, warnings, instructions and usage guidance before purchasing or using healthcare-related products. Products must be used in accordance with their intended purpose and applicable instructions. Information provided on our website is not a substitute for professional medical advice, diagnosis or treatment. Where appropriate, customers should consult a qualified healthcare professional before using a product or service. 8. Customer Responsibilities Customers agree to: Provide accurate personal and delivery information. Use the website lawfully. Make payments using authorised payment methods. Avoid fraudulent purchases or misuse of the website. Follow applicable product instructions and safety guidance. 9. Website Availability We aim to keep our online shop accessible and operational. However, we cannot guarantee uninterrupted access at all times. We may temporarily suspend website access for maintenance, security updates or technical reasons. 10. Limitation of Liability Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and statutory consumer rights. We will not be responsible for losses arising from circumstances beyond our reasonable control, subject to applicable law. 11. Privacy and Data Protection We collect and process personal information in accordance with our Privacy Notice and applicable data protection legislation. Please read our Privacy Notice to understand how we collect, use, store and protect your information. 12. Changes to These Terms We may update these Terms of Sale from time to time. Any changes will be published on our website. The terms applicable to an order will be those in force when the customer places that order, unless a change is required by law or otherwise agreed. 13. Governing Law These terms are governed by the laws of [England and Wales / Scotland / Northern Ireland], as applicable. Customers who reside in other jurisdictions may also benefit from mandatory consumer protections under the laws applicable to them. 14. Contact Information For questions about these Terms of Sale, please contact: Affinity Health Care Services Ltd Registered address: Interchange Building,1st Floor, 81–85 Station Road, Croydon, CR0 2RD Email: sales@affinityhealthcareltd.co.uk Telephone: +44 7563 139084