Privacy
Privacy Notice – Affinity Health Care Services Ltd
Affinity Health Care Services Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store, disclose and protect personal information when you visit our website, create an account, purchase products or services, or contact us.
By using our website, you acknowledge that you have read this Privacy Notice.
1. Who We Are
Affinity Health Care Services Ltd is the organisation responsible for processing personal information collected through our online shop.
Business name: Affinity Health Care Services Ltd
Registered address: Interchange Building,1st Floor, 81–85 Station Road, Croydon, CR0 2RD
Email: sales@affinityhealthcareltd.co.uk
Telephone: +44 7563 139084
Where applicable, we act as the data controller under relevant data protection legislation.
2. Information We Collect
We may collect the following categories of personal information:
Personal identification information
Full name.
Date of birth, where required.
Contact details.
Email address.
Telephone number.
Account information
Account username.
Login credentials, stored securely.
Account preferences.
Order history.
Order and payment information
Products or services purchased.
Billing address.
Delivery address.
Transaction references.
Payment status.
We do not intend to store full payment card details unless expressly stated and appropriately secured.
Technical information
IP address.
Browser type.
Device information.
Website usage information.
Cookies and similar tracking technologies.
Healthcare-related information
Where necessary for the provision of healthcare products or services, we may collect health-related information, such as medical details, healthcare requirements or information supplied by customers when requesting particular services.
Health information is treated as sensitive personal data and receives additional protection under applicable data protection laws.
3. How We Use Your Information
We may use your personal information to:
Create and manage customer accounts.
Process and fulfil orders.
Arrange deliveries.
Process payments and refunds.
Respond to enquiries and complaints.
Provide customer support.
Deliver requested healthcare-related services.
Maintain website security.
Detect and prevent fraud.
Meet legal and regulatory obligations.
Improve our products, services and website.
Send marketing communications where we have the appropriate permission or other lawful basis.
4. Legal Basis for Processing
Where UK GDPR applies, we process personal information using one or more of the following legal bases:
Contract: Where processing is necessary to fulfil an order or provide a requested service.
Legal obligation: Where we must comply with applicable laws and regulations.
Legitimate interests: Where processing is necessary for legitimate business purposes and does not override your rights and interests.
Consent: Where you have given permission for a particular type of processing.
For health-related information, we will also identify and rely on an applicable special-category condition under Article 9 of the UK GDPR, together with any additional requirements under applicable data protection legislation.
5. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
Payment processing providers.
Delivery and courier companies.
Website hosting providers.
IT and technical support providers.
Customer service platforms.
Professional advisers.
Regulators, law enforcement agencies or public authorities where legally required.
We do not sell customers' personal information to third parties.
Where third parties process information on our behalf, we take appropriate steps to ensure that suitable contractual and security arrangements are in place.
6. Healthcare and Sensitive Information
We recognise that health-related information requires a high level of protection.
Where we collect or process health information, we will:
Only collect information that is necessary for the relevant purpose.
Restrict access to authorised personnel.
Apply appropriate technical and organisational security measures.
Avoid using health information for unrelated marketing purposes.
Retain information only for as long as necessary or legally required.
We will not disclose healthcare-related information except where permitted or required by applicable law.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access.
Accidental loss.
Destruction.
Alteration.
Disclosure.
Misuse.
These measures may include access controls, secure systems, encryption where appropriate and staff confidentiality obligations.
However, no online system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods may depend on:
Legal and regulatory requirements.
Financial and accounting obligations.
Customer service requirements.
Contractual obligations.
Healthcare recordkeeping requirements, where applicable.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with applicable law.
9. Your Privacy Rights
Depending on the data protection laws applicable to you, you may have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information in certain circumstances.
Request restriction of processing.
Object to certain processing activities.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
Lodge a complaint with the relevant data protection authority.
To exercise your rights, contact us using the details provided below.
We may need to verify your identity before processing certain requests.
10. Cookies
Our website may use cookies and similar technologies to:
Enable essential website functionality.
Remember customer preferences.
Maintain shopping basket functionality.
Analyse website performance.
Improve user experience.
Where required by law, we will request your consent before using non-essential cookies.
Customers can manage cookie preferences through the website's cookie settings or their browser settings.
11. Marketing Communications
We may send customers information about products, services, promotions and updates where we have the appropriate legal permission.
Customers can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
Unsubscribing from marketing communications will not affect essential order-related or service communications.
12. Third-Party Websites
Our website may contain links to external websites or third-party services.
We are not responsible for the privacy practices or content of external websites.
Customers should review the privacy notices of those websites before providing personal information.
13. International Data Transfers
Where personal information is transferred outside the United Kingdom or another applicable jurisdiction, we will ensure that appropriate legal safeguards are in place where required by applicable data protection legislation.
14. Children's Privacy
Our online shop is not intended for children to make independent purchases unless permitted by applicable law and appropriate arrangements are in place.
Where personal information relating to children is collected, we will apply appropriate safeguards and comply with applicable legal requirements.
15. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our business practices, technology or legal obligations.
The latest version will always be published on our website.
Last updated: [Insert publication date]
16. Contact Us
If you have questions about this Privacy Notice or wish to exercise your data protection rights, please contact:
Affinity Health Care Services Ltd
Registered address: Interchange Building,1st Floor, 81–85 Station Road, Croydon, CR0 2RD
Email: sales@affinityhealthcareltd.co.uk
Telephone: +44 7563 139084
If you are dissatisfied with how we handle your personal information, you may also have the right to complain to the relevant data protection authority, such as the UK Information Commissioner's Office (ICO), where applicable.
Website: https://affinityhealthcareltd.co.uk