Delivery

Delivery Information Affinity Health Care Services Ltd aims to ensure that all customer orders are processed and delivered efficiently, safely and reliably. This policy explains how we process, dispatch and deliver orders placed through our online shop. Order Processing Once an order has been successfully placed and payment has been confirmed, we will begin processing it. Customers will receive an order confirmation by email or through the contact details provided during checkout. Orders are normally processed within [insert number of working days] working days, subject to product availability and any additional verification requirements. Delivery Areas We currently deliver to: [Insert delivery locations, regions or countries.] Delivery availability may depend on the product purchased and the customer's delivery address. Delivery Charges Delivery charges will be displayed during checkout before the customer completes their purchase. The total order cost, including applicable delivery charges and taxes, will be shown before payment is confirmed. Estimated Delivery Times Estimated delivery times will be communicated during checkout or in the order confirmation. Unless another delivery period has been agreed with the customer, goods will be delivered within 30 days of the order being placed. Delivery times are estimates and may occasionally be affected by circumstances beyond our control, including courier delays, adverse weather or other unexpected disruptions. Where a significant delay occurs, we will make reasonable efforts to inform affected customers. Receiving Your Order Customers should ensure that their delivery information is accurate and complete. Please check your order upon delivery and notify us as soon as possible if: The wrong item has been delivered. An item is missing. An item arrives damaged. The package appears to have been tampered with. Please retain relevant packaging and photographs where necessary to assist with an investigation. Failed Deliveries If delivery cannot be completed because the address provided is incorrect or the customer is unavailable, we may contact the customer to arrange another delivery attempt. Any additional delivery charges will be communicated before they are incurred. Contact Us For delivery enquiries, please contact: Email: [Insert customer support email] Telephone: +44 7563 139084